zamlen After-Sales Policy

This After-Sales Policy explains how zamlen handles return requests, product quality concerns, order issues and refunds for purchases made through zamlen.com. We aim to provide clear procedures and reasonable support throughout the after-sales process.

1. Return Request Period

Customers should submit return or refund requests within 14 calendar days of receiving their order.

Please contact our customer service team before returning any item. Include your Order ID, the reason for the request and any relevant photographs or supporting information.

Returns sent without prior approval may experience processing delays.

2. Eligible Return Situations

We review return requests for the following situations:

Change of Mind or Unsuitable Fit

If an item does not meet your personal preferences or does not fit as expected, you may request a return within the 14-day return period, provided the item meets the return conditions below. Approval is subject to the applicable return policy and consumer protection laws.

Incorrect Item Received

If you receive an item that differs from the product ordered, such as an incorrect style, size or color, please contact us so we can investigate and arrange an appropriate resolution.

Damaged or Defective Products

If an item arrives damaged or has a verified manufacturing defect, please contact us promptly and provide photographs showing the issue. We will assess the claim and explain the available resolution.

Missing Items or Fulfillment Errors

If your parcel contains missing items or another confirmed fulfillment error, please provide your Order ID and supporting details so our team can investigate.

3. Clothing Return Conditions

For a standard change-of-mind or fit-related return, items should meet the following conditions:

• Items must be unworn, unwashed and in their original condition, except for reasonable inspection or trying on the garment.

• Items must not have damage, alterations, stains or excessive wear caused after delivery.

• Original tags, packaging and included accessories should be returned where applicable.

• Customers should take reasonable care when trying on and repacking garments.

These conditions do not restrict any applicable legal rights relating to defective, damaged or incorrectly supplied products.

4. Return Shipping Costs

Standard Returns

For approved returns due to a change of mind, personal preference or unsuitable fit, the customer is responsible for the return shipping cost unless otherwise required by applicable law or agreed by our customer service team in writing.

We recommend using a trackable shipping service and retaining proof of postage. Return shipping costs are generally non-refundable for standard returns unless required by law.

Incorrect, Damaged or Defective Items

If an item is confirmed to have been incorrectly supplied, damaged on arrival or defective, zamlen will provide appropriate instructions for resolving the issue. Where zamlen is responsible for the problem, reasonable return shipping costs will be covered or reimbursed as required by applicable law and the agreed resolution.

Please contact customer service before paying for return shipping so we can confirm the appropriate procedure.

5. How to Request a Return

To submit a return or refund request:

1. Email our customer service team at service@zamlen.com within the applicable 14-day period.

2. Provide your Order ID, full name and the email address used to place the order.

3. Explain the reason for your request and include photographs if the item is damaged, defective or incorrect.

4. Wait for our team to review the request and provide return instructions, including the return destination where applicable.

5. Package the approved items securely and follow the instructions provided.

Please do not send returns to the registered business address unless our team specifically confirms that address as the designated return destination.

6. Request Review and Processing Time

Our customer service team aims to review complete return requests within 3–5 business days of receiving the necessary information.

If additional information is required, we may contact you before making a decision. Review times may be longer during holidays, promotional periods or other unusually busy periods.

Once your request is approved, we will explain the next steps and whether the item must be returned for inspection before a refund or other resolution can be completed.

7. Refund Processing and Timing

For approved returns requiring the item to be sent back, the returned merchandise must first arrive at the designated return location and pass the applicable inspection.

After the return is approved for a refund, we aim to submit the refund to the original payment method within 5–10 business days.

The time required for the refunded funds to appear in your account depends on your payment provider, card issuer or financial institution. Additional processing time may therefore be necessary after we initiate the refund.

Refund amounts will be determined according to the original transaction, the approved return and applicable law. Original shipping charges and return shipping costs are handled in accordance with the applicable refund terms and legal requirements.

8. Requests That May Require Further Review

A return request may require further assessment when:

• It is submitted after the applicable return period.

• The item shows washing, alteration, significant wear or damage beyond reasonable inspection.

• Required information is missing or the reported issue cannot be verified.

• The item does not meet the applicable standard return conditions.

We will explain the reason for any return decision. Nothing in this policy excludes or limits consumer rights that cannot legally be excluded or limited.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it.

Cancellation may be possible before the order enters preparation or shipping. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedure may need to be followed.

Please note that cancellation cannot be guaranteed after fulfillment has begun.

10. Contact zamlen

For questions about returns, refunds, damaged products or order-related issues, please contact:

Brand Name: zamlen

Website: https://zamlen.com

Website Operator: Nantong Huating Dazhai Intelligent Technology Co., Ltd.

Business License Entity: Nantong Huating Dazhai Intelligent Technology Co., Ltd.

Registered Address:

Room 203, Haitian Building,
No. 43 Qingnian Middle Road, Chongchuan District,
Nantong, Jiangsu, China

Email: service@zamlen.com

Customer Service Phone: +1 6612102818

When contacting us, please include your Order ID and a clear description of your concern so that we can assist you efficiently.

zamlen aims to handle after-sales requests fairly and transparently. This policy should be read together with our Shipping Policy, Refund Policy and other applicable store policies.