zamlen Terms of Service

Welcome to zamlen. These Terms of Service govern your access to and use of our website, including browsing our product collections, purchasing clothing and fashion essentials, and interacting with our customer support team. By accessing or using our website, you acknowledge that you have read and understood these Terms and agree to comply with them, together with our other applicable store policies.

Product Selection and Information

zamlen offers clothing and fashion essentials designed for a variety of styles, occasions and everyday needs. We make reasonable efforts to ensure that our product descriptions, available sizes and colors, fabric information, measurements and product photographs are accurate and informative.

However, minor differences may occur between product images and actual items due to screen settings, lighting conditions, photography environments and manufacturing variations. The appearance and fit of clothing may also vary depending on individual body proportions and personal preferences.

Customers should carefully review product descriptions, size charts, measurements and other available product information before placing an order.

Clothing Specifications and Sizing Considerations

Different clothing styles may have different sizing standards, cuts, fits and fabric characteristics. Please review the size chart and product specifications on the relevant product page before completing your purchase.

If you have questions about sizing, garment measurements, materials or fit, please contact our customer service team for clarification before placing your order.

Orders and Checkout

When placing an order, you agree to provide accurate and complete personal, billing and shipping information. You also confirm that you are authorized to use the payment method submitted during checkout and that your delivery address is correct.

We reserve the right to review incoming orders and, where appropriate, refuse or cancel orders in circumstances including payment authorization failures, pricing or listing errors, product unavailability, inaccurate order information or suspected fraudulent activity.

If an order is canceled after payment has been collected, any applicable refund will be handled in accordance with our relevant store policies and applicable law.

Payment Terms

Payments are processed through the payment methods and authorized third-party payment providers available at checkout. You agree to provide valid and accurate billing and payment information when placing an order.

Product prices and promotional offers may change over time. Such changes generally do not affect orders that have already been accepted, except where correction is necessary due to an error or as otherwise permitted by applicable law.

The prices, applicable taxes and shipping charges displayed during checkout will determine the amount payable for your order before you confirm the purchase.

Delivery Services

Order processing, shipping methods, estimated delivery times and shipping charges are described in our Shipping Policy.

Delivery timelines are estimates and may vary due to destination, carrier operations, customs procedures, weather conditions or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers with shipping inquiries and delivery problems in accordance with our store policies and applicable law.

Returns and Product Support

All return, exchange and refund requests are handled in accordance with our applicable Refund Policy and other relevant store policies.

If you receive an incorrect item, a damaged garment, a defective product or experience another order-related issue, please contact our customer service team with your Order ID and relevant supporting information.

Requests will be reviewed according to the circumstances of each case, the applicable store policies and any rights available to customers under applicable law.

Use of Our Website

When accessing or using our website, you agree not to:

• Use the website for unlawful purposes or in violation of applicable laws and regulations.

• Interfere with, disrupt or attempt to compromise the normal operation or security of the website.

• Copy, reproduce, distribute or commercially exploit our product photographs, written content or other website materials without authorization, except as permitted by law.

• Submit false, misleading or fraudulent information during browsing, registration or checkout.

• Attempt to gain unauthorized access to website systems, accounts or information belonging to others.

We reserve the right to restrict or suspend access where reasonably necessary to address misuse, security concerns or violations of these Terms, subject to applicable law.

Brand Content and Intellectual Property Rights

Unless otherwise stated, content published on the zamlen website, including product photographs, written descriptions, logos, graphics, page layouts and other original materials, may be protected by intellectual property laws.

You may not reproduce, redistribute, modify or commercially use protected website materials without the necessary permission, except where permitted by applicable law.

Nothing in these Terms transfers ownership of our intellectual property to you.

Third-Party Services

Our store may use third-party service providers for payment processing, website hosting, order fulfillment, shipping, analytics and other operational functions.

Your use of third-party services may also be subject to the terms and privacy policies established by those providers. We encourage you to review the applicable terms when interacting with external services.

Privacy and Information Handling

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.

Please refer to our Privacy Policy for information about the personal data we collect, how it is used, the circumstances in which it may be shared and the choices available to you.

Disclaimer

We make reasonable efforts to provide accurate product information and maintain a reliable shopping experience. However, we do not guarantee that website access will always be uninterrupted, that every product will remain available at all times, or that every garment will meet every customer's individual preferences regarding style, color or fit.

Nothing in these Terms excludes or limits any consumer rights or legal protections that cannot be excluded or limited under applicable law.

Updates to These Terms

We may update these Terms from time to time to reflect changes in our business operations, website services or applicable legal requirements.

Revised Terms will be published on this page with an updated effective date where appropriate. Changes will take effect as stated in the revised Terms or as otherwise required by applicable law.

Your continued use of the website after updated Terms become effective constitutes acceptance of those changes where such acceptance is legally valid.

Contact Information

For questions concerning these Terms of Service, please contact us using the information below.

Website Operator: Nantong Huating Dazhai Intelligent Technology Co., Ltd.

Business License Entity: Nantong Huating Dazhai Intelligent Technology Co., Ltd.

Registered Address:

Room 203, Haitian Building,
No. 43 Qingnian Middle Road, Chongchuan District,
Nantong, Jiangsu, China

Website: zamlen.com

Email: service@zamlen.com

Customer Service Phone: +1 6612102818